Delivery

Your hand-made furniture will take approximately 6 to 8 weeks to manufacture. If a quicker service is required please contact us to discuss the possibilities.

When the order ready the customer will be contacted and advised of the delivery date. This will normally take 7 to 10 days . Please note that if there is no-one to take delivery at the arranged time a charge will be made for re-delivery.

The subsidised delivery charge is for mainland UK. For destinations outside of this please contact us for a delivery charge.

You may collect your order from our workshop but be advised that we cannot be held responsible for any damage occurred during transit.

Upon delivery you are asked to ensure that all is well with your furniture before signing the drivers note to this effect. If there is any problem we ask that you phone the factory-showroom or, if outside normal hours, detail the complaint on the drivers note. If you feel that it is not a problem that could be rectified in situ then we ask that you return the particular piece which will replaced, free of any charge, at the earliest opportunity.

If, however, you are not pleased with your furniture want to return your order, or any part of it, for any reason whatsoever, you may return it on the delivery vehicle and you will receive a full re-imbursement.

Returns

You will have 21 days to live with your furniture and if, within that time, you decide that, for any reason, you want to return it you will have the right to refuse. In which case we will arrange to have it collected within 10 days.

On return to our workshop the furniture will be inspected and, assuming no damage, a full refund will be made less a transport cost of £30 per seat.

We are not able to accept return of any special items under the 21 day.

Guarantee

Your furniture will have a 10 year cover on the hardwood frame and twelve months on defects in the cover.